Privacy Policy
At Pin Stars Casino, we value your privacy and are committed to protecting your personal information. We collect only the necessary data required to process your registration, comply with Know Your Customer (KYC) regulations, and ensure our services’ secure and responsible use.
By registering an account on our website (referred to as the Website), you agree to the terms outlined in this Privacy Policy.
Data Collection & Storage
We may collect and process the following types of information:
- Account Information: Data provided during registration and any updates you make.
- Communication Records: Any messages, emails, or support requests sent to us, including chat history.
- Transaction Data: Records of financial transactions, deposits, withdrawals, bets, and bonuses.
- Responsible Gambling Monitoring: Data related to gambling behavior to detect potential addiction risks, as required by law.
- Third-Party Verification Data: Information from credit agencies and financial institutions to prevent fraud.
- Technical Information: Device details, browser type, operating system, language preferences, and website access logs.
- Game Play Activity: Records of deposits, wagers, session durations, and scores.
- Website Usage Data: User interactions, page visits, time spent, and navigation behavior for research and analytics purposes.
- Anonymized Data: Some collected information may be de-identified for marketing, advertising, or statistical purposes.
Use of Cookies
We use cookies to enhance user experience, streamline login procedures, and improve website performance. You may block cookies via browser settings, but this may limit access to some features of the Website.
We retain the right to collect and use cookies unless a user actively blocks them.
How We Use Your Information
Your data may be used for the following purposes:
✔️ Ensuring uninterrupted access to the Website
✔️ Enhancing Website performance and services
✔️ Identifying users for security and verification purposes
✔️ Enforcing policies and investigating policy violations
✔️ Meeting regulatory and legal obligations (e.g., KYC, AML, responsible gambling regulations)
✔️ Conducting analytics to improve user experience
✔️ Marketing and targeted advertising campaigns
✔️ Publishing leaderboards for tournaments
✔️ Sending notifications about account updates and promotional offers
Disclosure of User Data
Your personal data will not be shared with third parties except when required by law, regulatory obligations, or official government requests.
User Rights & Access to Data
You have the right to:
- Access or request deletion of your personal data
- Update or correct inaccuracies in your account information
- Restrict or stop the processing of your data
- Request your data in a machine-readable format
- Withdraw consent to data processing (where applicable)
Certain legal requirements, including gambling regulations, may limit data deletion requests.
International Data Transfers
As we operate globally, your data may be transferred outside the European Economic Area (EEA) where data protection laws may differ. We take all necessary precautions to ensure data security in line with our Privacy Policy.
For more details, you may contact us directly.
Data Retention Policy
We retain your personal information for the duration of your active account and beyond, as required for:
- Compliance with legal and regulatory obligations (e.g., KYC, AML, responsible gambling laws)
- Fraud prevention and dispute resolution
- Ensuring responsible gambling practices
Data will only be stored for the necessary period required for these purposes.
Privacy Policy Updates
This Privacy Policy may be updated from time to time by our Terms & Conditions. The latest version will always be available on this page.
Contact Information
For any privacy-related inquiries or to exercise your data rights, please email our Support Team.